Offline Device Reporting
If network connection is lost at the vending machine,
Tooling Intelligence attempt to solve the issue remotely.
If the issue cannot be solved remotely, an alert is sent to
the site contact(s) and monitored from the Partner Portal.
Offline Controller Reporting
A device controller includes SmartDrawer drawer covers,
SupplyBay controllers, SupplySystem storage locations. If a
controller is damaged or disconnected, Tooling Intelligence
attempt to solve the issue remotely. If the issue cannot be
solved remotely, an alert is sent to the site contact(s) and
monitored from the Partner Portal.
Automatic Polling Prompts
Occasionally, SupplyPro devices can pause polling and
require manual intervention to resume polling. ESM
automatically resumes polling if the process is paused
(requires network connection).
Device Configuration Reporting
Each device is monitored to provide IP Configuration /
network adapter data, Operating System data, Agent
software updates and process logs
Connect to the vending machine to control or monitor
activity from the Tooling Intelligence Partner Portal using
your computer, laptop or tablet. No additional software
(e.g. TeamViewer) is required.
In the event of any prolonged loss of access to SupplyPro
SSIS SupplyPort, ESM allows transaction and current
inventory reports to be retrieved directly from the device.
ESM does not interfere with the SupplyPro device user
interface and installation is completed remotely with
minimal interruption. ESM installation is completed within
60 minutes (TeamViewer connection permitting)
Our mission is to understand the unique requirements of your supply chain and work with you to identify the most suitable inventory management solution, expertly configured to tick the boxes. We know the installation of new equipment can be a challenge in busy working environments. That’s why our equipment is built, configured and tested ahead of delivery to ensure a seamless installation. As your business evolves and your requirements change, our experts will support you with everything from company personnel changes to a full redesign of the system.
Remote and On-site support
Our inventory management solutions are designed to withstand harsh industrial environments with little maintenance. With our exclusive remote connection software, device health checks, scheduled upgrades and emergency maintenance can be conducted remotely. When a site visit is required, our team of expert engineers are available for prompt and efficient service.
Training and Development
User and administrator training is part of every installation, from vending machine operators and shop floor supervisors to sales and financial teams. After installation our friendly team is on hand to provide expert support every step of the way. Our partners benefit from unlimited training sessions, conducted with your teams remotely or at our Midlands based Demo Centre.